Cookie Policy

Last updated: 15 January 2024

1. What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used across the internet to make websites function more efficiently, to remember your preferences, and to provide reporting information to website operators. Cookies may be set by the website you are visiting (known as "first-party cookies") or by other websites that serve content on that page (known as "third-party cookies").

CoolBreeze Solutions Sdn Bhd ("we," "us," or "our") uses cookies and similar tracking technologies on our website at convrtpro.pro to provide you with the best possible browsing experience when exploring our air conditioning services. This Cookie Policy explains what cookies we use, why we use them, and how you can control them.

In addition to cookies, we may also use web beacons, pixel tags, and local storage objects, which function in a similar manner. References to "cookies" in this policy include these related technologies unless otherwise stated.

2. Types of Cookies We Use

2.1 Strictly Essential Cookies

These cookies are necessary for the basic operation of our website. Without them, core features such as page navigation, secure area access, and form submission would not function. Essential cookies do not collect personal data for marketing purposes and cannot be disabled without impairing the website.

• Session Cookies: Temporary cookies that maintain your browsing session as you navigate between pages. These are deleted automatically when you close your browser.
• Security Cookies: Used to authenticate users, prevent fraudulent activity, and protect the integrity of form submissions such as booking requests and quotation enquiries.
• Load Balancing Cookies: Ensure that web traffic is distributed evenly across our servers to maintain optimal page loading speeds for all visitors.

2.2 Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. The data gathered allows us to identify which pages are most visited, how users navigate through the site, and where they encounter difficulties. We use these insights to continually improve the structure, content, and usability of convrtpro.pro.

• Google Analytics: We use Google Analytics to track page views, session duration, bounce rates, and traffic sources. Google Analytics cookies (such as _ga and _gid) assign a randomly generated identifier to each visitor and do not contain personally identifiable information. Data is processed in accordance with Google's privacy practices.
• Aggregate Reporting Cookies: Used to compile statistical reports on general website activity, including the number of unique visitors, most popular service pages, and peak traffic periods. These reports help us allocate resources to the content and services that matter most to our customers.

2.3 Functional Cookies

Functional cookies enable enhanced features and personalisation on our website. They remember choices you have made during previous visits so that you do not have to re-enter information each time you return.

• Preference Cookies: Store your language preference, region selection, and display settings so the website presents relevant content on subsequent visits.
• Live Chat Cookies: If you use our live chat or WhatsApp web integration, functional cookies maintain your chat session and recall previous conversation context to provide seamless customer support.
• Form Pre-fill Cookies: Remember details you have previously entered into booking or enquiry forms, such as your name, contact number, and service location, so you can complete future submissions more quickly.

3. How to Manage Cookies

You have the right to decide whether to accept or reject cookies. Most web browsers are set to accept cookies by default, but you can modify your browser settings to decline cookies or to alert you each time a cookie is being sent.

Below are instructions for managing cookies in popular browsers:

• Google Chrome: Navigate to Settings > Privacy and Security > Cookies and Other Site Data. From here, you can block third-party cookies, block all cookies, or clear existing cookies.
• Mozilla Firefox: Navigate to Settings > Privacy & Security > Cookies and Site Data. Select your preferred level of cookie blocking or clear stored data.
• Safari: Navigate to Preferences > Privacy. Enable "Prevent cross-site tracking" or "Block all cookies" as desired.
• Microsoft Edge: Navigate to Settings > Cookies and Site Permissions > Manage and Delete Cookies and Site Data. Choose to block or allow cookies as you see fit.

Please be aware that disabling certain cookies may affect the functionality of our website. For example, if you block essential cookies, you may be unable to submit booking forms or access secured portions of the site. If you disable analytics cookies, your visit will not be counted in our usage reports, but your browsing experience will remain unaffected.

You can also opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-Out Browser Add-On.

4. Third-Party Cookies

Some cookies on our website are placed by third-party services that we use to enhance functionality and analyse performance. We do not control the cookies set by these third parties, and their use is governed by the respective third party's own privacy and cookie policies. The third-party services that may set cookies through our website include:

• Google (Analytics and Maps): Used for website analytics and to display interactive maps showing our service coverage areas across Malaysia. Google's privacy policy is available at policies.google.com/privacy.
• Meta (Facebook Pixel): If active, the Facebook Pixel may set cookies to measure the effectiveness of our advertising campaigns on Meta platforms. Meta's cookie policy is available at facebook.com/policies/cookies.
• WhatsApp/Chat Integrations: Our live chat or messaging integrations may place cookies to maintain session continuity and provide customer support functionality.

We regularly review the third-party services integrated into our website and make every effort to ensure they handle data responsibly. However, we recommend reviewing the privacy policies of these third parties for full details on their data practices.

5. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in the cookies we use, the third-party services we integrate, or applicable legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We recommend revisiting this policy from time to time to stay informed about how we use cookies. Where significant changes are made, we may display a notification banner on our website to bring the update to your attention.

6. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please do not hesitate to get in touch with us:

CoolBreeze Solutions Sdn Bhd
Email: [email protected]
Website: convrtpro.pro

We welcome your feedback and are happy to clarify any aspect of our cookie practices.