CoolBreeze

Terms and Conditions

Last updated: 15 January 2024

1. Acceptance of Terms

By accessing and using the website at convrtpro.pro and by engaging the air conditioning services provided by CoolBreeze Solutions Sdn Bhd (Company Registration No. 202301XXXXXX) ("the Company," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to any provision of these terms, you must discontinue use of our website and services immediately.

These Terms and Conditions constitute a legally binding agreement between you ("the Customer," "you," or "your") and the Company. We reserve the right to amend these terms at any time, and any modifications will take effect upon posting to this page. Your continued use of our website or services after such changes constitutes acceptance of the revised terms.

2. Description of Services

CoolBreeze Solutions Sdn Bhd provides a comprehensive range of air conditioning services to residential and commercial customers throughout Malaysia. Our services include, but are not limited to:

The specific scope of work for each engagement will be detailed in the quotation or service agreement provided to you prior to commencement. Any work beyond the agreed scope will require separate written approval and may incur additional charges.

3. Booking and Appointments

Service appointments may be booked through our website, by telephone, via WhatsApp, or through any other communication channel made available by the Company. Upon receiving your booking request, we will confirm the appointment date and time, subject to technician availability in your area.

You agree to ensure that a responsible adult is present at the service premises during the scheduled appointment window. Access to the air conditioning units, including any necessary ladders, keys to restricted areas, or building management approvals, must be arranged by you prior to the technician's arrival. If our technician is unable to gain access to the premises or the units at the scheduled time due to circumstances within your control, we reserve the right to charge a call-out fee and reschedule the appointment.

Appointment times are estimated and may be subject to variation depending on traffic conditions, preceding job complexity, and unforeseen circumstances. We will make reasonable efforts to notify you of any significant delays.

4. Payment Terms

Prices for our services are quoted in Malaysian Ringgit (MYR) and are inclusive of the standard service scope described in the quotation. Unless otherwise stated, quoted prices do not include replacement parts, refrigerant gas, or additional materials, which will be charged separately at prevailing rates.

Payment is due upon completion of the service unless alternative payment arrangements have been agreed in writing. We accept payment by cash, online bank transfer, and such other payment methods as we may make available from time to time. For installation projects or large-scale contracts, we may require a deposit of up to fifty percent (50%) of the total quoted amount prior to commencement of work, with the balance payable upon completion.

Invoices not settled within fourteen (14) days of the due date may be subject to a late payment charge of one and a half percent (1.5%) per month on the outstanding balance. We reserve the right to suspend further services or withhold warranty coverage for any account with overdue payments.

5. Warranties and Limitation of Liability

We warrant that all services performed by our technicians will be carried out with reasonable skill and care in accordance with accepted industry standards in Malaysia. Where we install new equipment, the manufacturer's warranty terms will apply to the unit itself, and we provide a separate workmanship warranty for a period specified in your service agreement or quotation.

Our liability in connection with any service performed shall be limited to re-performing the defective work or, at our discretion, issuing a refund for the affected service in accordance with our Return and Refund Policy. Under no circumstances shall the Company's total liability exceed the amount paid by you for the specific service giving rise to the claim.

We shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of business revenue, property damage caused by pre-existing electrical faults, damage resulting from acts of God, or losses arising from circumstances beyond our reasonable control. We shall not be held responsible for the performance, lifespan, or efficiency of air conditioning units that are beyond the manufacturer's recommended service life or that have been tampered with by unauthorised third parties.

6. Cancellation Policy

You may cancel or reschedule a confirmed service appointment at no charge provided that you give us at least twenty-four (24) hours' notice before the scheduled appointment time. Cancellations made with less than twenty-four hours' notice, or failure to be present at the premises at the appointed time without prior notification, may attract a cancellation fee of up to RM 50.00 to cover administrative and logistical costs.

For installation projects where a deposit has been paid, cancellation terms will be as specified in the individual project quotation or agreement. In general, deposits for custom-ordered equipment or materials that have already been procured are non-refundable.

7. Intellectual Property

All content on the convrtpro.pro website, including but not limited to text, graphics, logos, images, photographs, video content, page layouts, and software, is the intellectual property of CoolBreeze Solutions Sdn Bhd or its content licensors and is protected by Malaysian and international copyright, trademark, and other intellectual property laws.

You may view, download, and print pages from the website for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our website without our prior written permission. The CoolBreeze Solutions name, logo, and all related marks are trademarks of the Company and may not be used without authorisation.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Both parties agree to submit to the exclusive jurisdiction of the courts of Malaysia for the resolution of any dispute arising out of or in connection with these terms or the services provided by the Company.

9. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or the services provided, both parties agree to first attempt to resolve the matter amicably through good-faith negotiation. If the dispute cannot be resolved through direct negotiation within thirty (30) days, either party may refer the matter to mediation administered in accordance with the rules of the Asian International Arbitration Centre (AIAC) in Kuala Lumpur. If mediation fails to produce a satisfactory resolution, either party retains the right to pursue legal remedies through the Malaysian courts as provided in Section 8 above.

10. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:

CoolBreeze Solutions Sdn Bhd
Email: [email protected]
Website: convrtpro.pro

We recommend that you print or save a copy of these Terms and Conditions for your records.